Technopark company will access faulty phone or computer over Net, fix problem
Your smartphone plays truant just when you have started the day’s work at office. Your best efforts to get that app running seem to be coming to nought. And then, the laptop also seems to have developed a glitch. Silently cursing the software and your misfortune, you take the machines to the lone service centre in the neighbourhood, notorious for fleecing customers.
But that situation could soon be a thing of the past. Nocme Technologies, a Technopark-based company is preparing to launch a pioneering initiative that will use remote access technology to repair smartphones and computers with software snags.
“Users can log on to a portal and get their machines repaired without leaving their desk,” say Bipin Krishna and Awad Mohammed Hamza, co-founders of Nocme. After logging in, the user has to provide his/her phone number and e-mail ID and pay the fee online to receive a Nocme tool by e-mail. The tool enables the company team to access the phone or computer over the Internet and fix the software issue.
“We can remotely load an app such as Skype onto the machine or precisely diagnose a hardware problem and inform the client accordingly so that he does not get fleeced by the service centre,” says Mr. Hamza.
The company, which specialises in remote infrastructure management, expects to launch the 24/7 service in the Indian market soon. “We are testing the technology, and hope to get it up and running in a month or two,” says Mr. Krishna. “With this, we will be targeting smartphone, laptop, and desktop users. Apart from individual users, we are also looking at small companies with five to 10 desktops.”
Founded in 2010 with five employees, Nocme today has a headcount of 75. It maintains 1,500 servers for clients in the U.S., Canada, Australia, and West Asia. It invests heavily in training to keep its employees abreast of the latest smartphone and computer technologies.
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